This is the Return Policy / Right of Withdrawal for the website www.smproartshop.com (SM Pro Art, Shop, website).
SM Pro Art Circle SLU, with its registered offices in Calle San Ganzo, 15 - 39360 Tagle / Suances, Cantabria - Spain and CIF B-39.812.334, and registered in the Companies Registry of Cantabria (Volume 1099, Folio 36, Section 8, Sheet S-29659, Inscription 1st), is the company that provides the articles and operates the services of the SM Pro Art Shop website
All products purchased on "the Website", may be returned and refunded, provided that you (client, user) observe what is established in this document:
Cancellations and Returns Procedures
We indicate below how to proceed with a cancellation, desist or return of products and / or services that we have purchased or contracted.
If you wish to cancel your order for a product before it has been despatched, please email email@example.com . Please provide your customer order number and the date of your order in this email. Your order will be cancelled and the amounts paid will be refunded using the same means of payment used by you.
You may desist your purchase at any time within fourteen days after:
- Contract a service (as long as it has not been provided)
- Delivery of the product.
In the event to desist a Service Contract: If you desist within 14 days after you have contracted (as long as the service has not been provided), the entire amount paid by you will be refunded using the means of payment you have used.
To exercise this right you must send us an email to firstname.lastname@example.org clearly indicating the order number, your customer data and the service you wish to give up.
Please note that when you contract a service with us, we must make reservations, subcontracts, contracts or commitments with third parties that allow us to fulfill the service you required. Therefore, if the notification is made outside the aforementioned deadline, and before the service is started, we will refund you the amount paid deducting the cancellation costs mentioned in the description of each product.
Please note that if, for any reason, what you want to return is a product bought from us you may cancel your order within fourteen days after delivery (starting the day after you receive the products). To exercise this right you must give us notice by email before the end of the period and you must return the products to us in accordance with the steps for return set out below. Your cancellation right applies to any products you order from us, except for personalised products (such as prints framed to your specification) and to any digital items, unless there is an error on our part or because a product is damaged or defective.
In the case of artworks that are produced on demand, if your withdrawal is notified to us within 14 days of receipt of the product but outside the period of withdrawal of the Production Service Contract, you will be refunded the amount you have paid for the product by deducting the cost of production mentioned above (20% of the total price of the artwork).
Orders are generally processed immediately (although please do allow 28 days for delivery once we have accepted your order, as referred to above) so we may have already prepared your order and arranged for it to be despatched (if it has not already been despatched). As a result, we may not be able to stop the order from being sent. If this is the case, once you receive the products you will have to return them to us in accordance with the following returns procedure, which also applies to all products which you have received and you would like to return:
As a general rule you should thoroughly review the products when they arrive at the delivery address and before signing the agreement on the delivery note.
If you find any abnormalities such as the products that are damaged, do not correspond to the products ordered, there is an error in the quantity, or in general something has not gone as it should, you should:
- Reject in full the delivery of the order or,
- Receive it clearly indicating in the delivery note the state in which it has received it.
In all cases you must put this circumstance in our knowledge within a maximum period of 48 hours by sending us an email to: email@example.com.
To proceed with the return of products received, here are the steps to follow:
Returns - Step 1.
Email us to firstname.lastname@example.org within the above time limits. Please provide full details of the customer order number and the products which are being returned. We will then email you with a returns number and Returns Form. Any notice given by you after the time limits shall not be effective to entitle you to return your products or receive a refund. Please note that we cannot accept returned products which have been personalised or which we reasonably believe have been used.
Returns - Step 2.
Once you have contacted us and have a returns number, please complete the Returns Form we have provided, including a brief description of the products being returned, original customer order number and returns number. Please retain the Customer Copy of the Returns Form for your records.
Returns - Step 3.
Return the products, properly and securely packaged, to the following address by recorded delivery:
SM Pro Art Circle S.L.U.
Calle San Ganzo, 15
39360 – Tagle / Suances – Cantabria
You must take reasonable care to ensure returned products are received by us and are not damaged in transit, bearing in mind the nature and value of the product. SM Pro Art accepts no liability if you return products by any method other than a recorded delivery method (one that requires a signature upon receipt). In any event, SM Pro Art accepts no liability in respect of returned products unless and until such returned products have been received by us in their original condition and in their original packaging, and which we reasonably believe have not been used. Please make sure that the returned package is properly secured, that you have enclosed the necessary Returns Form and the original despatch note which was included in the delivery to you.
You must retain the recorded delivery receipt for your own purposes in order to provide proof to us that you have returned the products by recorded delivery. This will be required by us only in the unlikely event that the products are not successfully returned despite being sent by recorded delivery.
Returns - Step 4.
After the returned items have arrived at our Returns Department, they will be examined and the appropriate refund will be calculated.
You are entitled to reject the products if there is an error on our part or because any product is damaged or defective and we will refund you:
the price you paid for the products which you have returned to us (inclusive of the initial delivery charge, or if part of a larger order, the standard per item delivery charge); and
the return recorded delivery costs for the return carriage of the product from the original delivery point to SM Pro Art (as long as it includes: a copy of the delivery note that includes the reservation made by you of the defect recognized in the product and a valid invoice or receipt indicating such return and registration of delivery costs).
In all other instances, if you return products in accordance with our above returns procedures then we will refund you the price you paid for the products that you have returned to us (inclusive of the initial delivery charge, or if part of a larger order, the standard per item delivery charge), but we will not refund the return recorded delivery costs for the return carriage of the products to our Returns Department.
Please note that we cannot accept returned products that are not in their original condition and in their original packaging, or which we reasonably believe have been used. In such circumstances, no refund will be available, and you will be responsible for arranging for such products to be returned to you within 28 days of our notification to you that we will not process a refund in respect of such products.
Returns - Step 5
We will process the returned products and any applicable refund within 30 days after receipt them and your notice of cancellation.
We will process the applicable refund and notify you by email when your refund has been processed.
We will refund any such applicable refund by crediting your credit/debit card (as applicable).
If you cancel your order but do not return such products to us within 21 days we shall be entitled to recover such products from you and to charge you for the direct costs of recovering such products. You should note that these charges (which may be deducted from any refund) could be greater than the cost of you returning the products to us and may exceed the price you have paid for the products. Until such products are returned to us, you are obliged to exercise all reasonable care to store the products safely and in appropriate conditions
Your statutory rights remain unaffected by our Cancellation and Returns Procedures.